1. Acceptance of Terms & Eligibility

By creating an account, accessing, or using the CreatorFlow platform, websites, APIs, or mobile interfaces ("Services"), provided by CreatorFlow Inc. ("Company," "CreatorFlow," "we," "us," or "our"), you ("User," "Customer," or "Creator") agree to be bound by these Terms of Service ("Agreement").

If you are accepting this Agreement on behalf of an enterprise, corporation, agency, or organization, you represent and warrant that you possess full legal authority to bind that entity to these terms.

You must be at least sixteen (16) years of age (or the legal age of digital consent in your jurisdiction) to access or use CreatorFlow. By using the Services, you warrant that you meet this age requirement.

2. Description of Services

CreatorFlow provides an enterprise cloud-based creative workspace and content operating system, featuring:

• AI-assisted content generation, multi-LLM prompt engineering, script writing, and video planning;
• Visual Directed Acyclic Graph (DAG) workflow automation and conditional trigger execution;
• Multi-platform social media publishing, scheduling, and distribution (supporting YouTube, Instagram, Facebook, X/Twitter, LinkedIn, and TikTok);
• Consolidated social analytics, post performance metrics, and engagement dashboards; and
• Team collaboration, role-based workspace permissions, and developer API integrations.

3. User Accounts, Authentication & Security

To use CreatorFlow, you must register for an account using verified authentication methods (such as Google Sign-In, Email/Password, or WebAuthn Passkeys). You agree to:

• Provide accurate, current, and complete registration information;
• Maintain the confidentiality of your account credentials, sessions, and multi-factor authentication (MFA) devices;
• Accept responsibility for all activities that occur under your account or workspace; and
• Promptly notify us at servicescreatorflow@gmail.com upon discovering any unauthorized use, account compromise, or security breach.

4. Third-Party Platform Terms & Integrations

CreatorFlow enables you to connect third-party platforms to publish and manage social content. Your use of these integrations is governed by the respective terms of each third-party provider:

4.1 YouTube Integration Terms (Mandatory YouTube API Disclosure)

CreatorFlow uses the YouTube API Services. By connecting a YouTube account or utilizing YouTube publishing and analytics within CreatorFlow:

• You agree to be bound by the YouTube Terms of Service;
• You acknowledge that CreatorFlow processes YouTube data in accordance with the Google Privacy Policy and the CreatorFlow Privacy Policy;
• You acknowledge that YouTube API data cached by CreatorFlow is refreshed periodically and deleted within thirty (30) days or immediately upon channel unlinking;
• You may revoke CreatorFlow's access to your YouTube data at any time via the Google Security Settings Page; and
• You can request permanent erasure of stored YouTube data by emailing creatorflowuserprivacy@gmail.com.

4.2 Meta Platforms (Instagram & Facebook) Integration Terms

By connecting an Instagram Professional or Facebook account to CreatorFlow:

• You agree to comply with the Meta Terms of Service, Instagram Community Guidelines, and Meta Platform Terms;
• You warrant that you have all necessary rights and permissions to publish the media and captions submitted;
• You acknowledge that Meta API tokens are stored encrypted and discarded immediately upon disconnecting your account; and
• You can revoke access and trigger complete data deletion at any time by following the instructions in our User Data Deletion Policy or emailing creatorflowuserprivacy@gmail.com.

4.3 X (formerly Twitter) Integration Terms

By connecting an X account to CreatorFlow:

• You agree to comply with the X Developer Agreement and X Rules and Policies;
• You acknowledge that CreatorFlow honors all post deletion and takedown signals received from X within twenty-four (24) hours; and
• You agree not to use CreatorFlow to spam, engage in coordinated platform manipulation, or conduct unauthorized user profiling.

4.4 LinkedIn Integration Terms

By connecting a LinkedIn member or organization page:

• You agree to comply with the LinkedIn User Agreement, Community Policies, and Developer Terms;
• You warrant that all corporate updates, articles, and media comply with professional standards and do not infringe third-party rights.

4.5 TikTok Integration Terms

By connecting a TikTok account, you agree to comply with TikTok's Terms of Service and Community Guidelines.

5. Customer Content Ownership & Intellectual Property

You Own Your Content: As between you and CreatorFlow, you retain all right, title, and interest (including all copyright, trademark, and intellectual property rights) in and to all content, prompts, scripts, images, audio, video files, and assets you input, upload, or generate via the Services ("Customer Content").

Limited Operational License: You grant CreatorFlow a limited, worldwide, non-exclusive, royalty-free license solely to host, store, transfer, display, reformat, and process your Customer Content as strictly necessary to operate the Services, execute your scheduled publications, and deliver customer support at your request.

Zero AI Model Training: CreatorFlow expressly covenants that it does NOT use Customer Content, Google user data, YouTube data, Meta data, or social publishing assets to train, retrain, fine-tune, or develop public or generalized artificial intelligence or machine learning models without your explicit written agreement.

6. Artificial Intelligence Services & Responsibilities

CreatorFlow integrates leading enterprise foundation models (such as Google Gemini, Anthropic Claude, and OpenAI) via secure, private enterprise API agreements. You acknowledge and agree that:

• Enterprise Privacy: Customer prompts and inputs are transmitted over encrypted TLS channels and processed ephemerally under Zero Data Retention (ZDR) enterprise policies;
• Human-in-the-Loop Review: AI outputs are probabilistic and may occasionally contain factual inaccuracies, omissions, or stylistic defects. You are solely responsible for reviewing, fact-checking, and verifying all AI-generated content before publicly broadcasting or scheduling it;
• Compliance: You must not use the AI features to generate defamatory, deceptive, illegal, or infringing content.

7. Acceptable Use Policy (AUP)

You agree not to access or use the Services to:

• Violate any applicable local, state, national, or international law, statute, or regulation;
• Generate, distribute, or schedule content that depicts child sexual exploitation or abuse, non-consensual intimate imagery, violent extremism, or self-harm incitement;
• Produce deceptive deepfakes or misinformation intended to manipulate democratic elections, commit wire fraud, or impersonate real individuals without disclosure;
• Transmit malicious code, computer viruses, Trojan horses, worms, or denial-of-service attack payloads;
• Reverse-engineer, decompile, disassemble, or extract source code or underlying trade secrets of the CreatorFlow platform;
• Scrape, crawl, or harvest data from CreatorFlow or connected user accounts without authorization; or
• Exceed subscription rate limits or systematically circumvent platform quotas.

Violation of this AUP may result in immediate suspension or permanent termination of your account without refund.

8. Subscriptions, Credits, Billing & Cancellations

Billing Cycles: CreatorFlow offers subscription tiers (Creator, Pro, Agency, Enterprise) billed on a recurring monthly or annual basis. Subscriptions renew automatically unless cancelled prior to the renewal date.

AI Credits & Quotas: Subscription plans include specified allowances of AI compute tokens and workflow automation executions. Unused credits expire at the end of each billing cycle and do not roll over unless specified in an Enterprise Order Form.

Payment Processing: Payments are processed via PCI-DSS compliant payment gateways (e.g., Stripe). You agree to maintain valid, authorized payment method credentials.

Cancellations: You can cancel your subscription at any time via Workspace Settings → Billing. Upon cancellation, your subscription remains active until the end of the current prepaid billing period. All fees are non-refundable except where required by applicable consumer protection laws.

9. Data Protection, Privacy & Revocation of Access

Our collection, processing, and protection of personal data is governed by the CreatorFlow Privacy Policy, which is incorporated into this Agreement by reference. CreatorFlow strictly adheres to Google API Services User Data Policy (including Limited Use requirements) and Meta Platform Terms. You can disconnect third-party integrations or request complete account erasure at any time.

10. Third-Party Services & API Availability

CreatorFlow interfaces with external APIs (YouTube, Instagram, X, LinkedIn, TikTok, Stripe, and AI model providers). You acknowledge that:

• CreatorFlow is not responsible for the availability, uptime, rate-limiting, or policy changes of third-party platforms;
• Third-party platforms may update their API schemas, suspend user accounts, or restrict publishing capabilities at their sole discretion; and
• Temporary interruptions caused by external API outages do not constitute a breach of this Agreement by CreatorFlow.

11. Copyright & DMCA Policy

CreatorFlow respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe material hosted on CreatorFlow infringes your copyright, please submit a written DMCA Notice containing:

• Identification of the copyrighted work claimed to be infringed;
• Identification of the infringing material and URL location;
• Your contact information (name, address, telephone number, email);
• A statement of good faith belief that the disputed use is unauthorized;
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner; and
• Your physical or electronic signature.

Send all DMCA notices to: businesscreatorflowinfo@gmail.com with the subject line "DMCA Copyright Takedown Notice".

12. Disclaimer of Warranties

13. Limitation of Liability

14. Indemnification

You agree to defend, indemnify, and hold harmless CreatorFlow Inc., its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your violation of this Agreement or Acceptable Use Policy; (c) your violation of any third-party platform terms (YouTube, Meta, X, LinkedIn, TikTok); or (d) your infringement of any third-party intellectual property or privacy rights.

15. Dispute Resolution & Mandatory Binding Arbitration

Informal Resolution: Prior to filing any formal legal action, you and CreatorFlow agree to attempt in good faith to resolve any dispute, claim, or controversy informally for thirty (30) days by emailing businesscreatorflowinfo@gmail.com.

Mandatory Arbitration: If the dispute is not resolved within thirty (30) days, it shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single neutral arbitrator in San Francisco, California.

CLASS ACTION WAIVER: YOU AND CREATORFLOW AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

16. Governing Law & Jurisdiction

This Agreement and any dispute arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. To the extent court proceedings are permitted, you and CreatorFlow consent to the exclusive personal jurisdiction of the state and federal courts located in the City and County of San Francisco, California.

17. Term, Suspension & Termination

This Agreement remains in effect until terminated by you or CreatorFlow. You may terminate at any time by deleting your account via Workspace Settings. CreatorFlow reserves the right to suspend or terminate your access immediately if you breach this Agreement, fail to pay subscription fees, or if your continued use poses a security or legal risk to the platform. Sections 5, 8, 12, 13, 14, 15, 16, and 19 survive any termination.

18. Miscellaneous Provisions

• Entire Agreement: This Agreement, together with the Privacy Policy and any executed Enterprise Order Form, constitutes the entire agreement between you and CreatorFlow regarding the Services.
• Severability: If any provision of this Agreement is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force.
• No Waiver: Failure by CreatorFlow to enforce any provision of this Agreement shall not constitute a waiver of future enforcement of that provision.
• Assignment: You may not assign or transfer this Agreement without CreatorFlow's prior written consent. CreatorFlow may assign this Agreement in connection with a corporate merger, acquisition, or sale of assets.
• Force Majeure: CreatorFlow shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, telecommunications outages, government actions, or third-party cloud infrastructure failures.

19. Official Legal Contacts & Corporate Notices